Frequently Asked Questions
What areas do you serve?
We offer house cleaning services in these Frederick County, Maryland communities: Frederick, Mount Airy, New Market, Monrovia, Buckeystown, Ijamsville, Urbana, Spring Ridge, Jefferson, Walkersville, Adamstown, Point of Rocks, Union Bridge, Middletown, Brunswick, and Libertytown.
Do I need to do anything before you come to clean?
Please pick up toys, clothes and other items. Dressers, counters and the floor should also be clutter free. During warm weather please leave your air conditioner at an appropriate temperature. Any rooms you do not want cleaned please shut the door or leave us a note on the kitchen counter.
How will the employees act while in my home?
Our employees will not smoke, eat, drink, watch TV or listen to the radio while in your home. They will also not answer the door or telephone.
What is your policy on cancellations and/or reschedules?
We require a 24 hour notice to skip or postpone service.
How will you get into my home?
The most preferred method is a key. All keys are marked for identification with a code # (no address or customer name is used). You may also give us a garage code. If you choose not to give us a key and we cannot enter your home on the scheduled cleaning day, you will be charged a lock out fee of half the cost of your scheduled cleaning.
How do you handle pets?
Most of our clients have pets of some kind. Pets are not a problem. We do need to know if you have pets. Aggressive pets will need to be secured during our cleaning. If your pet does not mind sharing their space with us, we will gladly work around them.
What if something gets damaged during the cleaning process?
We treat your home as if it were our own. Because of the nature of our business staff is required to touch virtually everything you own. In the event of a mishap a note will be left and our office will contact you to discuss the incident. If you have items that are irreplaceable either monetarily or sentimentally please put the items away on our cleaning day or tell us not to clean those items.
How many people will clean my home?
We send 2-3 employees depending on the scope of the job.
What if my scheduled cleaning day falls on a holiday?
If your scheduled cleaning day falls on a holiday observed by our office we will make every effort to reschedule all of our customers. We try to have all of clients rescheduled at least a month prior to the holiday. We observe the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
What if I’m not happy with the cleaning?
Please contact our office within 24 hours of our cleaning and we will be happy to re-clean any unsatisfactory areas.